Hosting by idiot.com
Just when we think the morons at Globat can’t possibly get any more intelligence-challenged, they prove us wrong. After my battle with them, Bret moved his domain over to our new hosting service ASAP. This was back in March. Yesterday he received an email from Globat informing him that they had automatically upgraded his domain/hosting account to “Terabyte Xtreme” or something, and had charged $39.95 to his Visa card. We don’t have a Visa card. He doesn’t have an account with Globat anymore. His domain is up and fully functioning at our new home.
Just for the hell of it, I tried to log into his old account at Globat. It worked, and the info still shows his domain name as being hosted there. However, the credit card info listed is NOT ours. Bret called their so-called “customer service” and reamed the poor CSR a new one, pointing out all the ways in which Globat is braincell-deficient. After he hung up, we changed the account info. The owner is now listed as Mr. Blow Me, 123 Dumbass Street, Moron City, CA. Mr. Blow Me’s phone number, interestingly, is exactly the same as Globat’s.
Within 30 minutes, we received an email stating the charge to “our” credit card had been reversed. Hey, they almost got it right.
May 4th, 2007 at 9:34 am
Tales of incompetence abound this week…There really aren’t enough stress balls to throw at the heads of all the stupid people…
May 4th, 2007 at 11:44 am
You’ve got to wonder about some peoples’ children. They rely so much on automation…
I wonder whose credit card info they had? Someone’s going to slap Globat with a big ol’ chargeback. (Merchants get dinged every time a chargeback is performed - but when your credit card is improperly used, or a company just won’t stop charging you for goods or services not received, sometimes that’s the only weapon left available.)
Globat’s not even in particularly good odor among other web hosts. Nowhere near as bad as a few others I could name; but they’re not known as one of the brighter bunnies in the barn.